At iCandles, we strive to provide you with the finest candles to enhance your living spaces. Your satisfaction is our priority. Please read our return and refund policy carefully to understand how we handle requests.
Returns
- We accept returns only if the product is damaged during transit.
- To be eligible for a return, you must notify us within 48 hours of receiving the damaged product.
- Ensure the product is unused, in its original packaging, and accompanied by proof of purchase.
How to Request a Return
- Email us at icandles101@gmail.com with your order details and clear photos of the damaged product.
- Our team will review your request and respond within 3 business days.
- If approved, we will guide you through the return process.
Refunds
- Once the damaged product is received and inspected, we will process your refund.
- Refunds will be issued to your original payment method via Razorpay within 7-10 business days.
Shipping
- We offer delivery across India. Shipping charges, if applicable, are non-refundable.
- iCandles is not responsible for delays caused by courier services or unforeseen circumstances.
For any questions or further assistance, please feel free to contact us:
- Email: icandles101@gmail.com
- Phone: +91 9003218920